Payments and Billing
We will issue an invoice for Service Charges in advance of their due date and in accordance with the terms of your lease. This may be payable monthly, quarterly, half yearly or annually depending on the terms set out.
Our experience is that most people prefer to receive their service charge details by email, a more efficient and environmentally friendly way to communicate. Please do let us know if your contact details change.
How do I make payments?
There are several ways you can make a payment to us:
Via The Leaseholder Portal
The Leaseholder Portal allows you to manage your personal account and make payments on-line. You will need your unique user ID and password which we will provide you with.
You can make electronic payments by BACS or online banking. Payment and account details are always shown on your invoice.
We accept payments by debit or credit card over the phone. Our friendly team will take payment Monday to Friday during the hours of 8:30-5:30pm. There is a 3% charge on credit card payments however there is no surcharge for debit card payments.
By Standing Order
You can request a Standing Order Form from our Accounts Team if you wish to pay by this method.
Please be aware that we cannot alter the amount requested by standing order and therefore if the Service Charge amount changes, you will need to contact your bank directly to make them aware of the new payment amount.
Late Payment Charges
To make sure your building runs smoothly we are reliant on payments being made on time. If you are experiencing any problems in payments please contact us. Late payment fees do apply.
If my details change what do I do?
It is important that our records are kept up to date with the relevant contact information. If any of your personal details change, please notify us in writing via email to firstname.lastname@example.org